The Friendly Food Club Privacy Policy

Last Updated: 19 June 2026

1. Introduction

The Friendly Food Club is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding your information.

2. Who We Are

The Friendly Food Club

Address: Townsend Community Centre, Bournemouth BH8 0LT

Email:

Data Protection Contact:

3. Information We Collect

We may collect and process the following personal information:

•           Name

•           Postal address

•           Email address

•           Telephone number

•           Donation records

•           Membership details

•           Event registration information

•           Volunteer information

•           Correspondence and enquiries

•           Website usage information through cookies and analytics

We only collect information that is necessary for our activities and services.

4. How We Use Your Information

We use personal information to:

•           Deliver our services and activities

•           Respond to enquiries

•           Manage memberships, volunteers and supporters

•           Process donations and payments

•           Send updates and communications where permitted

•           Meet funder, legal and regulatory obligations

•           Improve our website and services

•           Protect the security of our organisation

5. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

•           Consent

•           Contract

•           Legal obligation

•           Legitimate interests

•           Vital interests (where applicable)

6. Sharing Information

We do not sell personal information.

We may share information with:

•           Professional advisers

•           Payment processors

•           IT service providers

•           Regulators or public authorities where required by law

•           Funding bodies where necessary and lawful

Any third parties processing information on our behalf are required to keep it secure and use it only for authorised purposes.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Retention periods vary depending on the type of information involved.

8. Your Rights

Under UK GDPR you have the right to:

•           Access your personal information

•           Request correction of inaccurate information

•           Request erasure of your information

•           Restrict processing

•           Object to processing

•           Request data portability where applicable

•           Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided in this policy.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

You can manage cookie preferences through your browser settings and our cookie consent tools where available.

Please refer to our Cookie Policy for further information.

10. Data Protection Complaints Procedure

We take concerns about the handling of personal information seriously.

If you believe that we have not handled your personal information correctly, you may make a data protection complaint by contacting:

Data Protection Contact: Liz Guilmant-Cush

Email:

Postal Address: c/o Townsend Community Centre, Bournemouth BH8 0LT

When a complaint is received, we will:

•           Acknowledge receipt of your complaint within 30 days.

•           Review and investigate the matters raised.

•           Contact you if further information is required.

•           Keep you informed of progress where appropriate.

•           Provide a written outcome once our investigation has concluded.

We aim to resolve all complaints fairly and without undue delay.

11. Escalating a Complaint

If you remain dissatisfied after our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.

Information about how to complain to the ICO can be found on the ICO website:

https://www.ico.org.uk

We encourage individuals to raise concerns with us first so that we have an opportunity to address them.

12. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and the revised version will take effect from the date shown at the top of the policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

The Friendly Food Club

Email:

Telephone: 01202 057100

Address: c/o Townsend Community Centre, Bournemouth BH8 0LT